1 reviews | Active since May 2021
Dishonest
I am absolutely disgusted in the regard which my Provident Fund Claim is being processed. I was assisted by Dhiresh who told me my claim would be paid by end of February. To date im still waiting. Charne who is my claims administrator has been continously telling me to expect my payment next week. She never calls back and I had to get her direct line and called her myself again. When confronted with her dishonesty she tells me there is nothing she can do to assist yet for two weeks she has been assuring me to expect payment.I asked for her manager details Angelic and decided not to even bother with contacting her as I can see the reviews on this site reinforces my belief that this company has no ethical standards towards their customers. I want my money which I worked very hard for. I have emailed them on the 14/03/22 and still have not received a response. Thier complaints section on their website is not even working. So don't expect much assistance from them.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
We have escalated your matter so that one of our trained professionals can assist with your query.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
We have escalated your matter so that one of our trained professionals can assist with your query.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response.
We have escalated your query and one of our professionals will be in contact to advise you of where in the process we are with your claim.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response.
We have escalated your query and one of our professionals will be in contact to advise you of where in the process we are with your claim.
Finding a better way for you.
The NMG Benefits Customer Care Team
