MM
Micaela M
1 reviews | Active since Jun 2019
11 Aug 2020, 14:30
Disgusting service from NGM Benefits
I have been waiting for my pension and provident fund to be paid out for more than 3 months. I have never ever experienced such bad customer service. I have emailed multiple times with no responses except an automated reply. I have tried to call, and experience an extremely long hold, which then gets cut off before reaching a consultant.
SO DISAPPOINTED WITH THE SERVICE. HONESTLY SPEAKING I COME FROM A CUSTOMER SERVICE BACKGROUND, AND EVEN AT OUR BUSIEST TIMES CUSTOMERS ARE KEPT INFORMED.
3 MONTHS IS A LONG TIME YO WAIT FOR AT LEAST JUST A RESPONSE NEVER MIND MY ACTUAL MONEY.
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NMG Benefits's replyOfficial
11 Aug 2020, 22:52Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply11 Aug 2020, 22:52
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team