1 reviews | Active since May 2024
Disgusting Service
Has anyone had any success with actually receiving their claim from NMG? We have been trying to withdraw a pension fund from them since March 2024, and they are no longer responding to any emails and do not answer their phone when we try and phone them. They initially told us the claim would take 2 - 3 weeks to process, however when we would enquire they continuously have the same excuse that they are still processing contributions. They are coming up with excuse after excuse and are now longer responding or giving any feedback. Does anyone have any advice? Any idea if we can report them to the Ombudsman? Can we proceed with any legal steps to withdraw the money owed to us? Please Note: Lady dealing with the case has been mentioned on Hello Peter numerous times.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.