AM
Angel M
1 reviews | Active since Aug 2016
23 Mar 2021, 13:02
Disgusting service
I called NMG to query my provident fund, and I was told the consultant who can assist is loadshedding and would get back to me. Her name is Erica Ansley ***. I’ve emailed Erica multiple times she didn’t bother getting back to me. I emailed Andronica Nyangintsimbi, the woman I spoke to who told me Erica would call me back and she also didn’t bother to respond. It’s been a week and no assistance from NMG. Disgusting service!
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Replies (2)
NMG Benefits's replyOfficial
23 Mar 2021, 16:01 Hi Angel, We sincerely apologize for the service levels that you have experienced with NMG Benefits and the inconvenience imposed on you, as a result. We will make it our mission to attend to your query with urgency and care. Angel, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. Finding a better way… The NMG Benefits Customer Care Team
NMG Benefits's reply23 Mar 2021, 16:01
Official
Hi Angel, We sincerely apologize for the service levels that you have experienced with NMG Benefits and the inconvenience imposed on you, as a result. We will make it our mission to attend to your query with urgency and care. Angel, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. Finding a better way… The NMG Benefits Customer Care Team
AM
Angel M's updateReviewer Update
26 Mar 2021, 15:54Your consultant Bophelo Mosoeu *** sent me 1 email and never bothered getting back to me. I can’t keep calling you, I’ve wasted enough airtime. Contact me on ***
AM
Angel M's update26 Mar 2021, 15:54
Reviewer Update
Your consultant Bophelo Mosoeu *** sent me 1 email and never bothered getting back to me. I can’t keep calling you, I’ve wasted enough airtime. Contact me on ***