Disguisting customer service

I dont really know where to start but the servive i have received from NMG so far is pathetic ..they dont respond to email or calls

I resigned on the 31/08/2020 Discovery sent my claim on the15 th of Oct bt from then till Dec i didnt receive any feedback what so ever i called several times they told me they received my claim.but TAT is 6-8 weeks 2 weeks back i started calling the call centre to inquire about my claim and was referred to Ncamisile ..she tried to assist but told me that she is waiting for something from SARS for my pension fund she only received for my provident seeing that still nothing was done or issue escalated i then called several times without count to ask for them to finalize for the Provident since they have everything for that of which i dont know why it was not received same time so yesterday after so many calls emails without responses finally i received for my provident fund but still awaiting my pension im not sure whats really going on with NMG it is the worst company i have ever delt with and zero customer service because there is no follow up call back you have to call waste hundreds of rands only to be told the same thing NMG please sort out my money as soon as possible before i take this further this is ridiculous now why is it so hard to pay out my money i need this money im struggling