Disappointing service received from NMG

Dear NMG Team,

I am submitting my 2nd concern on the Helopeter platform because I am at my wits end in the manner the claims are being handled. I left my employer Honda at the end of March 2024 and upon contacting NMG 2 months later I was informed that the papers were only received on the 9th May 2024 and it takes 6-8 weeks for the process to be completed.

I followed up in the middle of June to see if all was on track, the claim was still on the 1st step which was confusing. I telephoned NMG last week on Wednesday and I had the opportunity to speak to my claim advisor who mentioned that the reason there was a delay was due to minor logistics by your team and my previous company but all is on track and she will ensure to speed up the process as the time is going to exceed 6-8 weeks. Luckily I have all the details of the people I engage with and recordings as it is now starting to be questionable as I have never experienced such from any company.

My claim advisor asked that I follow up this week and in good faith I did telephone NMG this morning and one gentleman answered I explained the story and he put me on hold to follow up and I was again given the same feedback from last week explaining there was a problem with ex-employer paying for the claim in April and NMG is still waiting for their financial Team to refund Honda. Only then can they start the process, my question from reading many complaints on Helopeter does anyone ever get their funds from MMG, why are we promised 6-8 weeks when the process never moves its always at status one after almost 8 weeks.

I need answers from NMG being such a huge company, why aren't they implementing processes that are transparent to their customers. I have again been asked to follow up on the 12th July 2024 to get the status quo which will be over 6-8weeks, I don't understand why I still need to phone in when it was supposed to have been the finalised stage of my claim.

I need an answer from NMG telling me when I am going to get my funds, I am tired of receiving standard generic responses which are irrelevant to the timeliness promised by NMG.

Yours sincerely,

Yvette