YM
Yudeshini M
1 reviews | Active since Jun 2021
14 Apr 2023, 11:03
Disappointed with NMG
I am extremely disappointed with the service I am receiving from NMG Benefits . All documents were submitted on 1st Feb 2023 . Since then I have only receieved an sms stating they have receieved my documents. I had called about 5 times to follow up and everytime i have been told itbis being processed and I can expect further communication and payment in 2 weeks . This has not been the case , it is over two months and nothing is being done. It is frustrating that everytime I have to call and follow up and they keep saying it is going through for payment . I really wish one of the consultants knew exactly what was going on and actually got the job done .
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NMG Benefits's replyOfficial
18 Apr 2023, 11:40 Hi Yudeshini,
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply18 Apr 2023, 11:40
Official
Hi Yudeshini,
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team