MM
Michaela M
1 reviews | Active since May 2022
19 Nov 2024, 09:16
Disappointed/ Poor customer service
They don't even deserve a rating! How is it possible that they're experiencing high call volumes every day for the whole day. I can't get through to speak to any consultant, they don't respond on emails. This is the worst company to deal with. All I want to do is follow up on my claim
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Replies (1)
NMG Benefits's replyOfficial
27 Nov 2024, 13:36 Hi Michaela
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply27 Nov 2024, 13:36
Official
Hi Michaela
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team