1 reviews | Active since Jun 2015
Disappointed
I am disappointed to say the least. Your call center is appalling. It has agents that are unwilling or maybe just disinterested by our request when we call, after being on hold for +-16mins. I am still waiting for feedback on my claim and I hve not heard anything. I sent emails to your "queries/querys" email address, no reply.
The last time I called into your call center I waited about 20 minutes and still no one answered. I need to get my money ASAP cause I have been unemployed since January and it's been a whole back and forth with you guys and Discovery, it's been a hell of a nightmare.
I am using my last savings to call your call center for follow up, this is my last resort before I go to the ombudsman. I want feedback. When a I getting my payout? Stressed is just putting it lightly. Contact me on *** ASAP.
Regards, Nomathamsanqa Thamtham Dunjana
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team