RS
Rebecca S
1 reviews | Active since Jul 2020
21 Aug 2024, 10:51
Concerning and uncontactable.
Zero customer service. They never respond to emails despite promising a 24 hour response time. I have called every day for weeks just to be placed on hold for upwards of an hour.
I have no idea how to contact anyone who works at this company. Genuinely concerned about the state of this company.
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Replies (1)
NMG Benefits's replyOfficial
28 Aug 2024, 06:40Hi Rebecca
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply28 Aug 2024, 06:40
Official
Hi Rebecca
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.