CLIENT RELATIONS FAIL

I was contacted by a tracing agent and sent documents advising that one of the previous companies I was employed with had done an audit of the pension fund and found that I was entitled to a top up benefit. The forms were completed and all the supporting documents attached and couriered to the tracing company in Cape Town. They then passed it onto the previous company who forwarded to documents to NMG. This was almost 6 months ago and quite honestly it slipped my mind. When I did remember it, I called NMg to make enquiries. Firstly, there automated answering system is a joke. When you finally manage to get an extension to ring, nine times out of ten, no one answers and you end up having to leave a message. WHICH NO ONE RETURNS!!! When I finally did to actually speak to someone, I was told they cannot find my ID on their system. I have requested a written response to my query from at least 3 people and have thus far had absolutely no response whatsoever. They just don't seem to give a damn. Who knows when or even if I will get my money. Disgustingly poor service.!!!!