Claims:No interest to assist

Regretebly, I have to send this communication to express dissatisfaction regarding the handling of my claim. My name Johannes. My employment ended on 1st of April 2022 and was told by HR that Vangile Nkosi would be handling the administration of my claim. I have sent countless emails to Vangile and have called and not once did she take or return my calls. I spoke to Ofentse who promised to relay the messages to Vangile. I have been requested to send my banking details over email(when I opened the attachment on her email it already had my banking details on it).I was then told by Ofentse that there was outstanding documents for me to sign and that I must call Wurth to request those documents which Vangile had sent to Wurth and had no response(she could have forwarded the same email to me). Now I have asked for feedback and my emails go unanswered. I am unimpressed with the fact that I must call her to give me feedback and at which stage, only then I'm told there's documents that still require my signature. Totally sloppy and no effort to be professional or to 'service' a client.

I have been unemployed since April and with the current economic state every little cent makes a difference to my dependants. I have received utter garbage for service and unprofessionalism of the highest sort from NMG consultants. I have done my utmost to be patient, respectful and kind to them. Furthermore,the *** address redirects to another email witch bounces back.There is no effort to give a service particularly in this current state of the economy.No consideration or regard or even the decency to do one's job which they are remunerated for.