Claim process frustration

<p>I left my last employer in May and completed claim forms before I left. Early in June I phoned in to check if my claim form was received and how long it would take to process and was told they had not received anything from my HR rep. I followed up with them to find out that this was not the case and forwarded proof to Michael who then after seeing proof confirmed that he received it. I've been in communication with Michael and his team and I truly battle with feedback. Last week I phoned in only to be told that my claim was rejected due to incorrect banking details. I'm still battling to understand why our contact information is required if we are not being kept in the loop should a need arise. I have resent this information and was told the money would be in my account by Friday the 15th of July, which is not the case. today is the 15th and after following up with Michael I'm informed that this would only be authorised "next week"...My biggest frustration is not getting the information from NMG. I always have to discover things after I make those calls, calls that are at my cost by the way. This has been the most frustrating claim experience and I really am disappointed with the customer experience.</p> <p>Regards<br /><br /></p>