Claim

My withdrawal claim m was submitted on the 6 June 2022, I received only 2 sms, was advised by my HR Administrator that process takes 4-6 weeks, sent a request to my Hr Administrator to follow up as they were not answering their number ***, Ive called that number not merous times, then my Hr Administrator sent an e-mail to Zanele Nkonyane at 8:21am then on Monday after 9:am I responded on same email saying I'm going to the media, then she comes back and tells that the process it's now 6 to 8 Weeks, when was it changed and is my Hr Administrator only know 4-6weeks, people are relaxed while at don't care and not doing their jobs because we are outside we don't know the internal processes but I've been taken for a ride, because no proper information was given stating where is my claim what's the next step where is possitioned at the current moment, they tell you half of the information which you need to know, Why?