1 reviews | Active since Aug 2024
C
It's been 2 years since we were moved from sanlam to NMG. Ever since I have been with nmg I don't remember getting a communication or let alone a newsletter. We live in a world where by things are taking a dynamic shift and I'm clueless to what is happening to the organization that is administering my retirement funds. The call center is pathetic, you call and you will be forever on hold waiting for someone to interact or answer your call. I'm not sure whether all they care about is simply signing up new clients and no further engagement with so called clients as long as they get deals that's what matters most to them. You have questions regarding your portfolio if you are lucky for your call to be answered that person won't even be able to answer the questions you have instead you will be promised a call back that never comes to materialize.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
