kN
khumbudzo N
1 reviews | Active since Dec 2011
05 Dec 2022, 11:50
Benefits payment follow up phone unanswered
I have been trying to get hold of Admistrators at NMG to followup on my benefits payment. They kept me on hold for more than 15min Can someone call me and provide update on my benefits payment
Helpful (0)
Replies (8)0
Replies (8)
NMG Benefits's replyOfficial
05 Dec 2022, 18:26Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Dec 2022, 18:26
Official
Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
kN
khumbudzo N's updateReviewer Update
05 Dec 2022, 18:35Thank you for your response, I am looking forward to feedback, may I kindly request the turnaround time to expect the feedback
kN
khumbudzo N's update05 Dec 2022, 18:35
Reviewer Update
Thank you for your response, I am looking forward to feedback, may I kindly request the turnaround time to expect the feedback
kN
khumbudzo N's updateReviewer Update
06 Dec 2022, 17:50Please note that i not received any correspondence received this query, ihave sent emails as well no answer
kN
khumbudzo N's update06 Dec 2022, 17:50
Reviewer Update
Please note that i not received any correspondence received this query, ihave sent emails as well no answer
NMG Benefits's replyOfficial
13 Dec 2022, 07:59 Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply13 Dec 2022, 07:59
Official
Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
kN
khumbudzo N's updateReviewer Update
14 Dec 2022, 14:02@ NMG Please note that I have sent an email to the above mentioned email address, to date I have not received feedback, I have followed up with a phone call i spoke to Offense who promised to call me back, he didn't revert back. Can you please share details of the complaints department.
kN
khumbudzo N's update14 Dec 2022, 14:02
Reviewer Update
@ NMG Please note that I have sent an email to the above mentioned email address, to date I have not received feedback, I have followed up with a phone call i spoke to Offense who promised to call me back, he didn't revert back. Can you please share details of the complaints department.
kN
khumbudzo N's updateReviewer Update
02 Feb 2023, 13:53Good pls note that this query has not been resolved, I have receiving stories after stories from top manager Kabelo and the Admistrators Emma , can NMG pay my benefits and stop telling me stories
kN
khumbudzo N's update02 Feb 2023, 13:53
Reviewer Update
Good pls note that this query has not been resolved, I have receiving stories after stories from top manager Kabelo and the Admistrators Emma , can NMG pay my benefits and stop telling me stories
NMG Benefits's replyOfficial
02 Feb 2023, 15:28Hi Khumbudzo
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply02 Feb 2023, 15:28
Official
Hi Khumbudzo
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
kN
khumbudzo N's updateReviewer Update
02 Feb 2023, 16:01Can I have tangible feedback payment date, they can't be working on the query for 6month, can you share the CEO contact details ,it cannot be that such big company like that take 6month to pay my benefit
kN
khumbudzo N's update02 Feb 2023, 16:01
Reviewer Update
Can I have tangible feedback payment date, they can't be working on the query for 6month, can you share the CEO contact details ,it cannot be that such big company like that take 6month to pay my benefit