mR
martha R
1 reviews | Active since Jan 2023
05 Jan 2023, 12:50
Benefit withdrawal delay
I have app**** for Withdrawal of my benefit in August 2022 and since then they have taking me from pillar to post. You stay on the line for more than an hour before the consultant answer your call. They take more than 3 day to reply the email. I am so tired of calling them.
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Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
05 Jan 2023, 13:08Hi Martha
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,
NMG Benefits's reply05 Jan 2023, 13:08
Official
Hi Martha
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,
mR
martha R's updateReviewer Update
05 Jan 2023, 19:37This is lies, i am told this lie by your consultant every time.
mR
martha R's update05 Jan 2023, 19:37
Reviewer Update
This is lies, i am told this lie by your consultant every time.
NMG Benefits's replyOfficial
10 Jan 2023, 08:39 Hi Martha
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,
NMG Benefits's reply10 Jan 2023, 08:39
Official
Hi Martha
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Best regards,