Benefit Claim

<p> I'm extremely disappointed at this very unprofessional and ***** service by NMG, my company submitted a withdrawal claim on my behalf on 30 April 2016, since 06 May I've been calling NMG and the Consultants were claiming they do not see my claim on the system so which meant my company had not submitted and even when they receive the claim it takes 6 weeks at worst 8 weeks. After continuous emails and phone calls to both my company and NMG it transpired and i got proof from my company that the claim was indeed submitted on 30 April 2016 electronically, how on earth is it possible that it does not reflect on NMG's system???</p> <p> </p> <p>On 17 June I decided to visit NMG offices in Randburg, Thembelihle Dlamini attended to me and asked me to forward her the proof of withdrawal which I did and she promised to apply for a tax directive and upload my payment that same day, she promised that the payment will reflect in my bank account on monday 20 June 2016. Today is 21 June 2016 for 45 minutes I have been calling their offices requesting to talk to her, they say she is available and ask who is calling and all of a sudden she's not available, a Consultant by the name of Kagiso checked for me on the system and said my claim is in progress, I dont understand what In progress means I need to know what exactly is going on, she says she will call me back and confirms my cell number. As soon as i drop the phone I receive an sms, same information "In progress". She didnt call me back, I'm totally frustrated and angry at this appalling business behaviour!</p> <p> </p> <p>I called again a Consultant claims he does not see any tax directive on the system so which means there's no progress on my claim and both Thembelihle and Kagiso are suddenly unavailable. I do not owe NMG I'm just asking for my money to be paid out to me, my money!!!It is very unfair that I must waste my petrol or airtime calling them while they should be doing that. Thembelihle Dlamini has vanished and is not even taking ownership of what she promised. These people do not understand how many responsibilites I have to take care off and what is at stake if they do not pay my money out and I'm shocked at how they manage to live with themselves!</p> <p> </p>