HH
Hannelie H
1 reviews | Active since Aug 2015
12 Aug 2015, 09:46
Being ignored
I have contacted 5 different people and have had no feed back regarding my pension fund details. It has been almost a month. They don't even care to reply to emails. I have never experienced customer service this poor. I have colleges with the same problem.
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Replies (1)
NMG Benefits's replyOfficial
13 Aug 2015, 11:21Hello HannelieHurter,
Good day Hannelie,
My apologies for the service that you have received,
As per Pieter Van Wyk's email that was sent to you today 13/08/2015 at 09:35 am.
Please note that we received your completed claim forms and your claim is in process, however our standard turnaround time to finalise the claim is 4 to 6 weeks from date of exit.
Therefore your claim will be finalised latest by 15 September 2015.
For any queries, please do not hesitate to contact us on the below details:
Email: ***
Tel no: ***
Thank you,
Kind Regards
Thabisile Malinga
Good day Hannelie,
My apologies for the service that you have received,
As per Pieter Van Wyk's email that was sent to you today 13/08/2015 at 09:35 am.
Please note that we received your completed claim forms and your claim is in process, however our standard turnaround time to finalise the claim is 4 to 6 weeks from date of exit.
Therefore your claim will be finalised latest by 15 September 2015.
For any queries, please do not hesitate to contact us on the below details:
Email: ***
Tel no: ***
Thank you,
Kind Regards
Thabisile Malinga
NMG Benefits's reply13 Aug 2015, 11:21
Official
Hello HannelieHurter,
Good day Hannelie,
My apologies for the service that you have received,
As per Pieter Van Wyk's email that was sent to you today 13/08/2015 at 09:35 am.
Please note that we received your completed claim forms and your claim is in process, however our standard turnaround time to finalise the claim is 4 to 6 weeks from date of exit.
Therefore your claim will be finalised latest by 15 September 2015.
For any queries, please do not hesitate to contact us on the below details:
Email: ***
Tel no: ***
Thank you,
Kind Regards
Thabisile Malinga
Good day Hannelie,
My apologies for the service that you have received,
As per Pieter Van Wyk's email that was sent to you today 13/08/2015 at 09:35 am.
Please note that we received your completed claim forms and your claim is in process, however our standard turnaround time to finalise the claim is 4 to 6 weeks from date of exit.
Therefore your claim will be finalised latest by 15 September 2015.
For any queries, please do not hesitate to contact us on the below details:
Email: ***
Tel no: ***
Thank you,
Kind Regards
Thabisile Malinga