BP
Bernadette P

1 reviews | Active since Jun 2016

22 Jun 2016, 10:49

BADBAD BAD SERVICE WITH BAD ATTITUDE TO MATCH

<p>I am an ex Hollard employee who opted to have a retiement benefit paid to me in cash as I was not getting a final salary from my employer due to maternity leave monies owing. My Final contribution with NMG was dated 31 May 2016. I called to ask if my claim can be processed urgently for the money was needed urgently as the claims administrator said that even though they have erceived all my contrutiobs I must wait 6 to 8 weeks.</p> <p>Having managed retirement fund claims myself previously I find this tur around time and bad attitude absolutely appalling, she basically advised that I will wait until she is ready to process it for me. Tax directives take one day, bakning verification even quicker. Do these people know nothing about client service s****s?</p>

0
Replies (2)
NMG Benefits
NMG Benefits's reply23 Jun 2016, 12:38
Official

Good day Bernadette

We sincerely apologize for the kind of service you have received.

Please note that our standard turnaround time to process and finalize a claim is 6-8 weeks. We received your withdrawal claim form 07/06/2016.

Your claim is in progress and will be finalized within the standard turnaround.

should you have any further enquiries, please do not hesitate to contact us.

Kind regards

Palesa Buthelezi

Email: **********

Tel No: ***

BP
Bernadette P's update06 Jul 2016, 12:32
Reviewer Update

The claims administrator Maggy moodley really has pathetic customer service s****s. Sh e **** on Monday and said the claim has been finalised and should reflect in 2 days...today nothing still. When I asked her for feedback she simply ignored me...not even a courteuosy of a reply. A call centre agent said it wasnt even approved by a manager. I am really not sure what is happening there but I definately know your guys dont have cleints best interests at heart