1 reviews | Active since Dec 2014
Bad servive NMG/Cedar
Good day
My name is Moipone Petrie ID *** member number 000659, I was working for Hyundai (Motus). I have been trying to contact Shenaaz on this number *** the whole week last week and even today, she is just not taking my calls. Today when I called her I was told she is on lunch. I claimed my provident fund and was told that she is the one dealing with my claim.
I need your assistance please to fast track my claim as I am in a crisis with my daughter's school fees and the car repayments.
I understand the SLAs however I am requesting you to please give priority to my claim as I might lose the car and my daughter will be suspended if I do not pay by 31 May 2024 and she cannot afford this now as she is in matric and busy with second term exams.
Poor service
Regards Moipone ***
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.