1 reviews | Active since Mar 2023
BAD SERVICE: CEDAR-NMG
Good Evening
I am very unhappy with the lack of communication from cedar/Nmg.
My fund withdrawal documents were sent on 28th JUNE 2024.
I called in to follow up and was told everything is in order. The Claim would be processed in July or Beginning of August.
When I followed up later in July , I was told that my claim has been put on hold. Everyday the agents are on training and only available between 8 to 9 the morning.
Due to 2pot, new systems are being installed. My claim would be processed end of August. Everytime I need to call in not ONCE have I received a call back.
Last week I got a message from NMG , regarding 2pot withdrawals. Are there consultants that actually fone clients , I'm still waiting for a call and it's going for 3 months.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.