Bad service and no communication

I have been sending emails and requesting information from one your employees by the name of Ontisitse Letebele.

He has not responded to any of my questions via email. The only response that was provided to me was the benefit statement.

I have been calling him on numerous times with regards to the progress of my provident fund payout, but there is no progress with regards to my claim.

I am now requesting a way forward from the company as to what to do, when I get no joy from my communique with one of your employees.

I resigned in October the 30th, my company forwarded all the documentation to you by the 1st of November. It is now the 8th of December and approaching the 6weeks turn around time.

I am tired of calling Mr Letebele, who promises to come back to me and never does. I am very disappointed with his response and his service that he has provided to me so far.