TN
Tebogo N
1 reviews | Active since Mar 2017
03 Jun 2025, 10:56
Bad service
The level of incompetency with all the call centre agents . I was working for Hyundai Silverlakes. And I did put in a withdrawal claim since 31 September 2024. I have been calling the call center number almost every week. Going from pillar to post. With the promise that I will be called back. With the stories that there was an error with my information. All I want is my withdrawal funds. The whole thing feels so unfair and unprofessional from NMG. I am going to escalate further if I do not get paid by the end of this week.
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NMG Benefits's replyOfficial
28 Aug 2025, 10:55 Hi Tebogo
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply28 Aug 2025, 10:55
Official
Hi Tebogo
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team