MM
Moipone M
1 reviews | Active since Jan 2021
15 Jan 2021, 09:04
Bad service
I sent all required documents. Since 9th November . I was advised that the process would take 6 weeks. To date nothing has been paid. I’m about to loose my house and I am highly pregnant my medical aid lapsed because of the promises that they made. Schools are opening soon how am I going to pay the fees.
I have been communicating with Erica via email cause their call center is a total nightmare. I was told that they will make the payment urgently 2 weeks ago today no payment has been made.
The stress that this delay has caused us too much. Can someone please process my payment urgently I only have this month end to pay the bank or they will take my house .
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NMG Benefits's replyOfficial
18 Jan 2021, 07:36Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply18 Jan 2021, 07:36
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team