Bad Service

i have been waiting for my claim to be paid or any kind off feedback from these people , they never give feedback i dont understand why Discovery use such a useless company , i have been calling every day and everytime they is never a manger that is at work to resolve queries , Thato promised to call me back yestabday still no call back, Thabiso who is my consultant is never in the office this morning i spoke to a rude Kensani who said all their mangers are in training and no consultant is avialbel...useless company i hope Discovery takes their business to people who can really do their job....