BAD SERVICE

In September 2014 I received a call from Unclaimed benefits concerning my payouts from smart centre. They send me the forms which I send back with all relevant documents requested in September 2014 and I received the message stating that they received all forms. Then in January 2015 I received the message again from unclaimed benefits in Cape Town stating that all forms have been received and they are waiting for payout, when I called them they said I must NMG which I did,then I spoke to Thulani Mehlwana who confirmed that according to their systems they have not yet received forms from unclaimed benefits in Cape Town but they said I must enquire with them whereas they have not yet send the morms to them, Then Thulani said I must send him those forms to his email address which I did send on 26/01/2015 and he also did come back to me. Their service is disgusting, how can the forms take 6 months to be captured which consists o fonly three pages?