XM
Xolani M
1 reviews | Active since Jan 2025
12 Mar 2025, 12:16
Bad Review for NMG Benefits
I have been waiting for my provident fund payout from NMG Benefits since January, and the experience has been nothing but frustrating. Their consultants keep giving me the runaround, making false promises that my money will be paid "next week"—this has happened three times now!
Most recently, they told me my claim was at the tax stage, and it has been stuck there for two weeks. How long does it really take to process a payment? This level of service is completely unacceptable. I just want what is rightfully mine!
If you’re thinking of using NMG Benefits, be warned—getting your money out is a nightmare!
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NMG Benefits's replyOfficial
13 Mar 2025, 13:46Hi Xolani
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply13 Mar 2025, 13:46
Official
Hi Xolani
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team