TF
Theresa F
1 reviews | Active since Dec 2022
05 Dec 2022, 13:12
BAD/ No customer service
Reference NO: 1150/493/14/4 Directive number: ***4 Reason for directive: Resignation (WRONG) should be RETRENCHED Source coded: 3920 - Date of accrual: 2016-10-28 - Year of assessment: 2017 I have called and e-mailed NMG complaints, risk group. cust service several times wrt to a policy that was paid and the wrong directive code was noted. I was advised that the query was sent to their group risk dep. SARS refuses to accept my submission due to this error. and I am not getting any feedback or help from NMG. I've sent several follow-ups
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NMG Benefits's replyOfficial
05 Dec 2022, 18:28Hi Theresa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Dec 2022, 18:28
Official
Hi Theresa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.