Bad claims experience and not answering their call centre phone

I am APPALLED by the service received from this company... I called on the 19th of June and spoke to a lady by the name of Bophelo,she confirmed receipt of my claim documents from my previous employer and promised me an email confirmation which I didn't receive.. I've been trying to contact the company ever since and it's either they dont answer,they cut the call or they put on you hold indefinitely. Why be in the industry were service is key and you can't deliver!!!! During this difficult and and trying time the least they could do is pay claims faster. Apparently it takes 6 to 7 weeks for a claim to be processed and its now the 7th week since my claim was logged. Other service providers pay pension benefits in 12 days or even before..you can do better..please answer the phone and be professional if you are understaffed hire personnel!!!!!!!!!!!!!