SS
Sanet S
1 reviews | Active since Dec 2013
03 Sept 2024, 11:23
Bad bad service
The phones just keep ringing phoned 3 times today and hold on for 20mintes each time and no one picks up. My money should have being paid out on the 15Aug 2024 and still I am waiting the manager Penny told me that she will phone me back last Friday and I am still waiting. They have being on training for 2 months and they changed the systems but there is no feedback from this company. The people that answers the phone are very rude and they cannot give valuable answers. How long do I still have to wait to get my money? This place should be investigated and I don't know why motor industry companies will use them if the service is so poor
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NMG Benefits's replyOfficial
05 Sept 2024, 14:15 Hi Sanet
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Sept 2024, 14:15
Official
Hi Sanet
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.