Bad and unacceptable service

<p>For over 4 months I have been waiting for my surplus provident fund. I have dealt with a person by the name of Lloyd who stated 2 months ago that my documents have been all sorted out and that they were waiting on SARS. This week Tuesday I phoned again Loyed told me that all was done payment was made and I could expect the money in my account within 48 hours.</p> <p>By Friday morning there was still no money. We phoned on Friday and spoke to Lloyd's manager who told us that the documents had not even been sent to SARS yet. This means that the consultant Lloyd has being lying to us for the last 2 months. He did not do his job.</p> <p>To say I was angry and extremely frustrated is to put it mildly. I hope that none of his other customers have not received the same treatment. All he has done is give NMG a bad reputation and name.</p> <p>I hope that he dealt with in the appropriate manner.</p> <p>I now ask NMG to give the urgent attention that I deserve.</p>