Awaiting for my payout

I resigned from Discovery health effective 31 October 2018, which well over 10 weeks ago and submitted the relevant forms for my payout. I was advised that I would receive my payout after 6 weeks, which was Mid January 2019. This did not happen. I contacted both Discovery and NMG and it seems my forms were not processed up until that point, and were only processed the day after this was the 9th of January 2019. It is now almost a month since then, I had been advised that due to the delay, NMG will process my forms ASAP. I called on different occasions and I am being sent from pillar to post. I just need to know when can I truly expect to be paid out. It's been almost 3 months now and