Appalling customer service and its a shame for such a BIG COMPANY

I should say I'm really disappointed with the service rendered by NMG employees. Priscilla Morgan THREE weeks ago promised me I'll get my money within 2 weeks. I followed up DURING within that two weeks she then rep**** saying she waiting for my papers from my previous employer. That was out of the way and I again I followed up on the 15th of December and she only rep**** on the 17th saying her payment manager will soon authorized payments I politely asked her about the turn around time and did not bother to respond. I must the service is a appalling. WHAT A SERVICE. DISGRACE .... SHOCKING

HERE IS THE COMMUNICATION BELOW

Dear Nomsa

Our office is closing on the 24th December 2020.

My manager did confirm on Tuesday that she will be attending to the payments

Kind regards

Priscilla Morgan Terminations Specialist

T: +***0 DL: +***6

Nicolway West Office Block, Corner William Nicol Drive and Wedgewood Link , Bryanston , Gauteng 2021 , South Africa

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From: Nomsa Skosana [mailto:***] Sent: 15 December 2020 09:21 To: Priscilla Morgan <***> Subject: RE: Aegis - Claim quried

Hi Priscilla

I was wondering why the managers only signing off today as you informed me that the money will be paid within 2 weeks. So when will I receive the money as the managers will only sign off today?

I’m aware that companies are closing due to the festive season.

Regards

From: Priscilla Morgan [mailto:***] Sent: 15 December 2020 08:47 AM To: Nomsa Skosana Subject: RE: Aegis - Claim quried

Hi Nomsa

My manager advised that she will first authorise the payments today and forward it to another manager thereafter

I will only know wrt the second manager much later today

Kind regards

Priscilla Morgan Terminations Specialist

T: +***0 DL: +***6

Nicolway West Office Block, Corner William Nicol Drive and Wedgewood Link , Bryanston , Gauteng 2021 , South Africa

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From: Nomsa Skosana [mailto:***] Sent: 15 December 2020 08:45 To: Priscilla Morgan <***> Subject: RE: Aegis - Claim quried

Good day

Have you received any feedback.

Regards

From: Priscilla Morgan [mailto:***] Sent: 10 December 2020 06:55 PM To: Nomsa Skosana Subject: RE: Aegis - Claim quried

Hi

We have followed up with the employer wrt the stamped and signed claim form

Kind regards

Priscilla Morgan Terminations Specialist

T: +***0 DL: +***6

Nicolway West Office Block, Corner William Nicol Drive and Wedgewood Link , Bryanston , Gauteng 2021 , South Africa

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From: Nomsa Skosana [mailto:***] Sent: 10 December 2020 11:21 To: Priscilla Morgan <***> Subject: RE: Aegis - Claim quried

Good day Priscilla

I hope this email finds you well.

I wanted to find out if all my documents are in order and as per below email the funds will be paid within two weeks.

Kindest Regards

From: Priscilla Morgan [mailto:***] Sent: 01 December 2020 11:01 AM To: Nomsa Skosana Subject: Re: Aegis - Claim quried

Confidential Communication

Dear Sarah

As confirmed payment will be made within the next two weeks

Kind regards Priscilla Morgan Terminations Specialist

T: +***0 DL: +***6

Nicolway West Office Block, Corner William Nicol Drive and Wedgewood Link , Bryanston , Gauteng 2021 , South Africa

NMG Consultants and Actuaries Administrators (Pty) Ltd – FSP33424

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