LM
Lesego M
1 reviews | Active since Nov 2019
05 Nov 2019, 10:48
Am so annoyed with your service and the way your Consultants are speaking to us is rude!!!!!
NMG is rated on one of the best companies to deal with benefits of employees from other companies however their system is very poor ,they will make you run around ,call 20 times ,send emails just to get your provident fund money ,you call they say 8 weeks ,for what you dont know ,is my money why cant they just pay me my money ,i blame companies that have relationship with NMG to handle their employees funds ,this is the worst company to do that Alexander Forbes is much better ,within a week you get your provident with NMG you have to wait and call 100 times every day.
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Replies (3)
NMG Benefits's replyOfficial
05 Nov 2019, 15:49Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply05 Nov 2019, 15:49
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
Yours Sincerely
The NMG Customer Care Team
LM
Lesego M's updateReviewer Update
06 Nov 2019, 11:13Since this morning i was expecting your call but still nothing ,my employment was terminated on the 30th of September 2019 and the documents was sent to me to fill and return to my employer to stamp which i did and they have advised me that the documents has been sent to your offices ,i tried to call you now and another rude Consultant dropped my call when i asked what is your procedure.Your staff need training on how to speak to people ,i wonder how big corporate companies give you their employees provident and pension funds to handle because now we have to run after you just for you to pay our money..mxm
LM
Lesego M's update06 Nov 2019, 11:13
Reviewer Update
Since this morning i was expecting your call but still nothing ,my employment was terminated on the 30th of September 2019 and the documents was sent to me to fill and return to my employer to stamp which i did and they have advised me that the documents has been sent to your offices ,i tried to call you now and another rude Consultant dropped my call when i asked what is your procedure.Your staff need training on how to speak to people ,i wonder how big corporate companies give you their employees provident and pension funds to handle because now we have to run after you just for you to pay our money..mxm
LM
Lesego M's updateReviewer Update
08 Nov 2019, 10:38Am in a process of obtaining your CEO Jacky Mathekga's email address so that i can email him my complaint ,you guys are not taking us serious.
LM
Lesego M's update08 Nov 2019, 10:38
Reviewer Update
Am in a process of obtaining your CEO Jacky Mathekga's email address so that i can email him my complaint ,you guys are not taking us serious.