Abo****ely Mindboggling Service!!!!!!

I understand the guys are extremely busy with this @ Pot withdrawels but how can you not have prepared for this as a person has no idea what is happening with your claim. What I do know is that my claim amount has already been deducted off my balance, but yet I have no clue where I stand with my claim. And obviously you get no correspondence. Really where people who deal with Sanlam and did therir claims later already have more feedback and been paid out!!!!!!