TR
Tyrone R
1 reviews | Active since Mar 2009
29 Jun 2024, 16:50
9 Months and you still haven't transferred my provident fund.
Hi
I resigned from Pick n Pay in September 2023 and I started at the Shoprite group on the 2 October 2023. It is now the 29 June 2024, and I do not know where my provident fund is. I am tired of running behind NMG to find this out. Can someone tell me where my provident fund is firstly, and secondly, how much interest have I gained since my money has been with NMG and has not been transferred. I cannot understand why this has taken so long. Nobody will contact you via mail or a telephone call. Mediocrity shouldn't be acceptable when you are sitting with people's pensions, surely someone should have done something about this last year and not wait for 9 months.
Kind Regards Tyrone
Helpful (0)
Replies (1)0
Replies (1)
NMG Benefits's replyOfficial
03 Jul 2024, 11:02Hi Tyrone
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply03 Jul 2024, 11:02
Official
Hi Tyrone
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.