8 WEEKS FOR WITHDRAWAL AND STILL NOTHING !?
I have waited for 8 weeks now for my Pension withdrawal and still no proper feedback given.
As a previous employee of Discovery im going to have to take this matter further as the level of feedback via e-mail and the fact that the call centre or the alternative number NEVER works, is concerning and border line ********.
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
24 Jul 2020, 16:58Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply24 Jul 2020, 16:58
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
's updateReviewer Update
27 Jul 2020, 13:10Another automated response I am now taking this matter up with the ombudsman it has been 8 weeks since my submission and still NOTHING has been paid out .
Cellphone number ***
No replies on emails and nobody answers in the call centre what a wonderful financial institution.
Actual daylight theft.
Cellphone number ***
No replies on emails and nobody answers in the call centre what a wonderful financial institution.
Actual daylight theft.
's update27 Jul 2020, 13:10
Reviewer Update
Another automated response I am now taking this matter up with the ombudsman it has been 8 weeks since my submission and still NOTHING has been paid out .
Cellphone number ***
No replies on emails and nobody answers in the call centre what a wonderful financial institution.
Actual daylight theft.
Cellphone number ***
No replies on emails and nobody answers in the call centre what a wonderful financial institution.
Actual daylight theft.