AL
Ashley L

1 reviews | Active since Apr 2025

09 Apr 2025, 13:29

6 to 8 weeks lie!

I'm probably not the only person to write a review on nmg but this is the worse place to have any benefits with. On their website it says 6 to 8 weeks is the time it takes for them to pay you out after you submited all the necessary documentation, but let me tel you thats a big lie!. I have waited 8 weeks and it was told to me that something went wrong with my application they have to start the whole process from over meaning I have to wait a additional 8 weeks.Geus what? 8 weeks after I'm now being told that I have to wait for 2 QA people to have a look at my application and then approve and release the money when I ask how long it will take it was told they don't know. I then phoned again the next day and was told by another consultant that they waiting on the person that deals with "my my companies" funds when asked how long will that take it was told they don't know. I'm now sick and tired of this up and down phoning and disappointments so if I ever can give anyone good advice then it would be to never trust you money with nmg benefit you will regret it.

0
Replies (2)
AL
Ashley L's update11 Apr 2025, 09:55
Reviewer Update
Another week gone still nothing from them not evens a phone call or a massage. I app**** in January the middle of April already have you no shame
NMG Benefits
NMG Benefits's reply28 Aug 2025, 10:50
Official
 Hi Ashley

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team