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khumbudzo N
1 reviews | Active since Dec 2011
19 Jan 2023, 21:41
5 month unpaid benefits from MNG, bad customer service
I have been following up for three month to date i have not received my paymen, the last correspondence they promise to pay in 12 day, todate i have not received payment, when I call to follow I was told the disinvestment team didn't disinvestment the full amount the Admistrators said she doesn't know when will I receive my payment, she promised to call me today I didn't receive any response.
Can someone attend to this matter and treat as emergency, my experience with his company is bad 👎
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NMG Benefits's replyOfficial
20 Jan 2023, 10:38Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply20 Jan 2023, 10:38
Official
Hi Khumbudzo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.