AM
Aasiya M
1 reviews | Active since Sept 2022
06 Sept 2022, 03:32
16 weeks and still no provident fund payout
It is more than 16 weeks since my provident fund claim documents were submitted to NMG by Clicks pharmacy and to date I have not still not received my claim payout. Numerous emails have been sent back and forth with not a single person indicating when my claim will be paid. Pathetic and non-existent customer service. Emails to Pieter Van Wyk, Emma Rafferty and all the other so called NMG queries and escalations addresses have been useless since no positive feedback. Useless company!
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NMG Benefits's replyOfficial
06 Sept 2022, 06:57Hi Aasiya,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply06 Sept 2022, 06:57
Official
Hi Aasiya,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.