14 Weeks and Still No Resolution – Unacceptable Service from NMG

I am extremely disappointed with the shocking level of service I’ve received from NMG regarding my retirement annuity claim. My claim was submitted on 4 August, and it is now week 14 — yet it’s still not completed.

For weeks, I heard nothing from anyone. I was later told that NMG “didn’t have my contact details,” which is completely false — all my information was clearly on the claim form. No one contacted me until I reached out myself on 30 September, only to discover that my claim hadn’t even been started.

Since then, I have been calling every week, only to be told that “someone will get back to me.” I have not received a single call or email from anyone providing an update. Even after escalating my complaint and emailing the CEO directly, I have been met with silence.

It’s deeply disappointing and unacceptable that a company entrusted with managing people’s retirement funds shows such a lack of accountability and communication. I wouldn’t wish this experience on anyone.

#BlackFriday