The worst customer service and back up ever!

NMGranite installed a granite kitchen counter which had to be removed to allow for cupboard changes. They charged me R1200. They then replaced the granite. The joins came apart. Due to a series of building errors the granite needed lifting a 2nd time by 50mm for the electrical appliances. The cupboard people happily agreed to raise the cupboards at no charge. I requested that NMGranite please assist by doing the same. Lucy the office assistant said she needed to ask the foreman Eeon. When I spoke to Eeon he said he needed to ask Lucy. When next talking to Eeon I understood there would be no charge. I needed to co-ordinate a plumber, cupboard people & NMGranite on the same day. After calling 6-7 times, NMGranite finally agreed a date and time of 10am on15 April. I called the morning to confirm arrival. Noone knew. They would phone me back. Finally Eeon called to say he had to go to Worcester & wouldn't come. I now had plumbers and cupboard people waiting for an hour. I said it was unacceptable.They called back to say owner Nigel would charge me R1800 for the job if they came (It had cost R1200 a few weeks prior). I told them NO. The cupboard folk took it off for free. Awful service