POOR AFTER-SALES SERVICE

Carlos quoted me for floor tiling in my house and I accepted the price. He then used a Contract Tiler (Mike) to do the work. It was completed on the afternoon of Friday 19th and I was told not to wet and wash the floor until the following day as the grouting needs to dry.<br> After approximately 24 hours, I cleaned the tiles and found that the Tilers had chipped one of the tiles in my lounge area. I saw them checking the new tiles as they removed them from the boxes to do the tiling, so can only assume that they chipped the tile by placing their cutting machine or tools on the flooring.<br> I immediately contacted Carlos to inform him. He eventually returned with the Tiler (Mike) the next Wednesday. The Tiler said he would return on the Friday (26th) to remove and replace the tile, but did not do so, and ignored my calls and messages. I contacted Carlos again on Monday 29th and he said they would return to replace the tile on Tuesday 1st. Carlos visited a neighbour two houses away from mine late morning today, but never came to me. I queried with him and he said the Tiler didn't arrive. He has not answered me again when I messaged and told him to get someone else to do it.