HW
HILDA W
1 reviews | Active since Dec 2014
10 Sept 2018, 22:09
Uses Nivea
So I am regular user of Nivea products.Recently there was a slecila at Pick n Pay where the Nibea roll on was priced dir less then R20.I bought 12 jiust yo ensure ghat i bemefit from this amazing sale.And to my.horror yhe roll.on had a smell as if was used begote.This was a shovker as i have been using Nivea like forver
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Nivea's replyOfficial
11 Sept 2018, 08:55Dear Hilda. Thank you for your post to Hello Peter. We would value the opportunity of investigating your complaint. In this regard, this is to advise that we will be sending you an e-mail to request some product information in order to proceed with the investigation.
We sincerely regret the negative experience you have had with your product purchase and thank you for taking the trouble to bring this to our attention.
The Nivea Team
Best regards,
Nivea's reply11 Sept 2018, 08:55
Official
Dear Hilda. Thank you for your post to Hello Peter. We would value the opportunity of investigating your complaint. In this regard, this is to advise that we will be sending you an e-mail to request some product information in order to proceed with the investigation.
We sincerely regret the negative experience you have had with your product purchase and thank you for taking the trouble to bring this to our attention.
The Nivea Team
Best regards,