Unhappy customer - NIVEA LUMINOUS RANGE

I have purchased nivea luminous serum, day cream as well as the night cream on 8th of February 2023. I started using the products on Thursday morning 9th of Feb. On Friday I noticed a ****le or 2 but didn't pay much attention. During the weekend I had more ****les. By Monday my entire face had red ****les. I called dichem in cornubia to log a query. I was transferred to 3 different departments until the last lady had taken my details and advised that someone from skincare would contact me. To date I'm still waiting for that call. However I had a look on the product packaging and found a customer care number. I called Nivea customer care on 14th February. I spoke to Noleen at 10.15a.m who advised me to stop the products until my skin clears and suggested I try the products one at a time to check which product is not agreeing to my skin. I enquired about returning the products and she claimed that the company doesn't do refunds. Their money back guarantee was up until January 2023. I did tell her that I'm not claiming my money back due to their money back guarantee on whether the ***mentation lightens ... my problem is that I broke up with an allergy. She said to me that she unfortunately cannot change the rules of the company.

I understand their money back guarantee is over with regards to their dark marks/***mentation lightening claim. My claim is not with reference to the above. I had a reaction to the product/s. These are certainly 2 different claims.

My problem is that I spent R759.47 and I am definitely not going to be using those products on my skin cos my skin was burning and very itchy. I had ****les all over my skin. I have pics to of my skin.

I would appreciate if I could get a refund seeing that I would never want my skin to experience what it went thru again.

Thank you Anita