CZ
Carla Z

1 reviews | Active since Oct 2016

04 Oct 2016, 14:43

Rash from lotion for SENSITIVE skin

<p>I've been using Nivea for the longest time with no problems. I usually use the Intensive Moisturising lotion but the Clicks I went to didn't have any. I bought the lotion for sensitive skin, assuming that it shouldn't be an issue considering that it's for sensitive skin, but I was so wrong. The one side of my face has an itchy rash as well as parts of my body itching on and off but with no rash. I only used it once which was yesterday and didn't use it again when I noticed a rash forming on my skin last night. The itchiness only started this morning. I know that there is no other cause as nothing has changed except for my lotion. I've never really had any problems with my skin and this is just so disappointing. </p>

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Replies (1)
Nivea
Nivea's reply04 Oct 2016, 15:00
Official

Dear Carla. We are really sorry to hear of your experience with your recent purchase of Nivea Sensitive Body Lotion. This is to advise that a consultant will be making contact with you to discuss your complaint further and to obtain specific product details with a view to investigating your complaint.

We regret the negative experience you have had and we look forward to addressing your complaint.

Beiersdorf Consumer Affairs

Consumer Careline: ***(share-call)