CT
Chante T
1 reviews | Active since Oct 2019
31 Oct 2019, 14:20
POOR COMMUNICATION WITH CUSTOMER CARE
Highly disappointed in Nivea's customer care! After getting a severe chemical burn from one of their products suddenly I contacted their customer care division and let them know. I was contacted quite quickly by a lady named Noelene I was asked all my information and was told to expect pick up of the product at my work place after no update for almost a week I contacted them and was told pick up will take place the next day, days later and still no pick up or update!
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Replies (2)
Nivea's replyOfficial
31 Oct 2019, 14:47Dear Chante,
Thank you for your Review. As mentioned in the e-mail communication following your mail to me today, the courier was instructed to collect the product yesterday (30th) and we were awaiting its return this afternoon. After receiving your notification of non-collection, I have taken the matter up with the courier company to request an explanation for the non-collection.
I sincerely apologise again for the inconvenience and can give you an assurance that all complaints are treated with the utmost respect and are investigated thoroughly. Once I receive the product it will be investigated according to our Quality Control standards.
Thank you for taking the trouble to post your Review and I will continue to communication with you via e-mail. I am currently awaiting a response from the courier company at this time.
Kind regards
Noelene Feldon
Consumer Affairs Manager
Beiersdorf Consumer Products
Consumer Careline: ***
Thank you for your Review. As mentioned in the e-mail communication following your mail to me today, the courier was instructed to collect the product yesterday (30th) and we were awaiting its return this afternoon. After receiving your notification of non-collection, I have taken the matter up with the courier company to request an explanation for the non-collection.
I sincerely apologise again for the inconvenience and can give you an assurance that all complaints are treated with the utmost respect and are investigated thoroughly. Once I receive the product it will be investigated according to our Quality Control standards.
Thank you for taking the trouble to post your Review and I will continue to communication with you via e-mail. I am currently awaiting a response from the courier company at this time.
Kind regards
Noelene Feldon
Consumer Affairs Manager
Beiersdorf Consumer Products
Consumer Careline: ***
Best regards,
Nivea's reply31 Oct 2019, 14:47
Official
Dear Chante,
Thank you for your Review. As mentioned in the e-mail communication following your mail to me today, the courier was instructed to collect the product yesterday (30th) and we were awaiting its return this afternoon. After receiving your notification of non-collection, I have taken the matter up with the courier company to request an explanation for the non-collection.
I sincerely apologise again for the inconvenience and can give you an assurance that all complaints are treated with the utmost respect and are investigated thoroughly. Once I receive the product it will be investigated according to our Quality Control standards.
Thank you for taking the trouble to post your Review and I will continue to communication with you via e-mail. I am currently awaiting a response from the courier company at this time.
Kind regards
Noelene Feldon
Consumer Affairs Manager
Beiersdorf Consumer Products
Consumer Careline: ***
Thank you for your Review. As mentioned in the e-mail communication following your mail to me today, the courier was instructed to collect the product yesterday (30th) and we were awaiting its return this afternoon. After receiving your notification of non-collection, I have taken the matter up with the courier company to request an explanation for the non-collection.
I sincerely apologise again for the inconvenience and can give you an assurance that all complaints are treated with the utmost respect and are investigated thoroughly. Once I receive the product it will be investigated according to our Quality Control standards.
Thank you for taking the trouble to post your Review and I will continue to communication with you via e-mail. I am currently awaiting a response from the courier company at this time.
Kind regards
Noelene Feldon
Consumer Affairs Manager
Beiersdorf Consumer Products
Consumer Careline: ***
Best regards,
CT
Chante T's updateReviewer Update
06 Nov 2019, 12:14Thank you Noelene .
For your quick response and for dealing with the matter so effectively.
For your quick response and for dealing with the matter so effectively.
CT
Chante T's update06 Nov 2019, 12:14
Reviewer Update
Thank you Noelene .
For your quick response and for dealing with the matter so effectively.
For your quick response and for dealing with the matter so effectively.