No customer care or acknowledgment

After writing an email to customer services about a faulty product, I never received a reply or acknowledgement of my mail.

I bough a kids easy spray sunscreen and the story pump didn’t work. I took it back to Dischem and swapped it for another one, only for the same problem to pop up. It clearly was a faulty batch of the product.

More than the faulty product, what’s the point of having customer services if they don’t reply to the customer?

Really dissatisfied with this type of service