Invisible Roll on not so Invisible delayed feedback

<p>On the 09 May 2017 i sended an email with about 12 photos containing cloths that are yellow or white marks on black and white clothing. The reason for my dissatisfaction it is the only roll on I have been using for over a year now. So that could be the only cause. I did send emails I did communicate with your customer service department and i did send the batch numbers along with the exp dates and stores of purchase. They simply rep**** and stated that i am using the roll on incorrectly as my body or my cloths is still wet upon application. I disagree because like the majority of our population i dry my body and cloths as no one walks around with wet cloths. Furthermore they told me that they are going to do batch testing and will get back to me within a week. Its been almost 2 weeks and no feedback as yet. I am very dissapointed with the customer service as well as with the product. As in the email all of my daily products are nivea and this is the first product that i expierneced as being false. I even stated that my cloths are available for testing aswell as the samples that i am using. Also do understand i am not saying it makes yellow/white marks on cloths within a month? but what about the long run after everyday use over a period of a year? I dont have anything to hide as you can request any sample you like as I know there is something wrong with these batches. I also expexted a better response rate from your departments.</p>